Terms & Conditions and Privacy Policy

1. Interpretation

1.1In these conditions: “Company” means Pagurek Ltd (registered in England and Wales) of Cygan House Churchyard, Churchyard, Westbury, United Kingdom, BA13 3GJ; “Buyer” means the person, firm, or company who buys or agrees to buy the Goods from the Company; “Goods” means the articles, materials, or products which the Buyer agrees to purchase from the Company; “Conditions” means the standard terms of sale set out in this document; “Contract” means the contract for the purchase and sale of the Goods incorporating these Conditions.

1.2Any reference to a statute or statutory provision shall be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted, or replaced.

1.3Headings are for convenience only and shall not affect interpretation.

2. Basis of the Sale

2.1The Company shall sell and the Buyer shall purchase the Goods in accordance with any written quotation of the Company which is accepted by the Buyer, or any written order of the Buyer which is accepted by the Company, in either case subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions including (without limitation) any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, or similar document.

2.2No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and the Company.

2.3The Company’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Company in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.

2.4Any advice or recommendation given by the Company or its employees to the Buyer as to the storage, application, or use of the Goods which is not confirmed in writing is followed or acted upon entirely at the Buyer’s own risk.

2.5Any typographical, clerical, or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice, or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.

3. Orders & Specifications

3.1No order submitted by the Buyer shall be deemed to be accepted by the Company unless and until confirmed in writing by the Company’s authorised representative.

3.2The Buyer is responsible for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer and for giving the Company any necessary information relating to the Goods within a sufficient time to enable the Company to perform the Contract in accordance with its terms.

3.3The quantity, quality, and description of the Goods, and any specification, shall be as set out in the Company’s order acknowledgement.

3.4The Company reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are supplied to the Company’s specification, which do not materially affect their quality or performance.

3.5No order which has been accepted by the Company may be cancelled by the Buyer except with the agreement in writing of the Company and on terms that the Buyer shall indemnify the Company in full against all loss, costs, damages, charges, and expenses incurred by the Company as a result of cancellation. Bespoke, cut-to-size, or specially manufactured Goods are non-cancellable and non-returnable once production has commenced.

3.6Colour, texture, and samples. Any sample, drawing, descriptive matter, or advertising issued by the Company, and any descriptions or illustrations contained in the Company’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Goods described. Natural variations in colour, texture, finish, gauge, and surface appearance may occur between batches, between samples and the bulk supply, and over time due to weathering, light exposure, and environmental conditions. Such variations shall not give rise to any claim against the Company.

3.7 Tolerances

3.7.1All dimensions, weights, gauges, and quantities stated by the Company are approximate and subject to standard industry manufacturing tolerances. The Company shall not be liable for any variation within such tolerances.

3.7.2Length tolerances: cut-to-length items are supplied within +/- 5 mm of the ordered length unless otherwise expressly agreed in writing.

3.7.3Quantity tolerances: bulk orders may be supplied with a tolerance of +/- 5% on quantity. The Buyer shall pay for the quantity actually delivered.

3.7.4Sheet and coil materials are subject to manufacturer’s published tolerances on thickness, width, and flatness. Coatings and finishes are subject to manufacturer’s tolerances on coating thickness, colour match, and gloss level.

3.7.5Profiled and pressed components are subject to standard fabrication tolerances on bend angles, hole positions, and overall dimensions.

4. Price of the Goods

4.1The price of the Goods shall be the Company’s quoted price. Quotations are valid for 30 days from the date of issue, after which they may be varied by the Company without notice.

4.2All prices are quoted on an ex-works basis unless otherwise expressly stated in writing.

4.3All prices are exclusive of VAT, which shall be added to the invoice at the prevailing rate.

4.4The Company reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Company which is due to any factor beyond the Company’s control — including (without limitation) any significant increase in the costs of raw materials (such as steel, aluminium, zinc, or coatings), foreign exchange fluctuation, currency regulation, alteration of duties or tariffs, labour, energy, or carriage — any change in delivery dates, quantities, or specifications requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Company adequate information or instructions.

4.5 Delivery charges

4.6 Bespoke and bulk orders

4.6.1Bespoke or specially-manufactured Goods require pre-payment in full before production commences, unless otherwise agreed in writing by an authorised representative of the Company.

4.6.2For large or bulk orders, the Company may require a non-refundable deposit before production commences. The amount of the deposit will be stated on the order acknowledgement.

4.6.3The Company reserves the right to invoice bulk or scheduled orders in instalments corresponding to delivery instalments. Each instalment shall be payable in accordance with these Conditions.

4.6.4For bulk orders involving manufacturer call-off or scheduled release, the Buyer shall take delivery of all Goods within the agreed call-off period; failure to do so entitles the Company to invoice and deliver the balance, and to charge reasonable storage costs.

4.6.5Where the cost of raw materials to the Company increases by more than 5% between the date of order and the date of production or delivery on bespoke or scheduled orders, the Company reserves the right to pass on that increase to the Buyer, having first notified the Buyer in writing.

5. Terms of Payment

5.1Unless an approved credit account has been agreed in writing, payment for the Goods is due in full at the time the order is placed (or in cleared funds before despatch).

5.2Where the Company has granted credit terms to the Buyer in writing, payment shall be made within the period specified in the Buyer’s credit agreement. Time for payment shall be of the essence.

5.3No payment shall be deemed to have been received until the Company has received cleared funds.

5.4All payments payable to the Company under the Contract shall become due immediately on its termination, despite any other provision.

5.5The Buyer shall make all payments due under the Contract in full without any deduction whether by way of set-off, counterclaim, discount, abatement, or otherwise.

5.6If the Buyer fails to pay the Company any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Company on such sum from the due date for payment at the annual rate of 5% above the base lending rate of Barclays Bank plc from time to time, accruing daily until payment is made in full, both before and after any judgment. The Company reserves the right to claim statutory interest, compensation, and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

5.7The Company may, where any payment is overdue, suspend further deliveries to the Buyer until the overdue amount has been paid in full. The Company will give the Buyer written notice before cancelling any outstanding orders.

6. Delivery

6.1Delivery of the Goods shall be made by the Company delivering the Goods to the place in the United Kingdom specified in the Buyer’s order or, where no such place is specified, by the Buyer collecting the Goods at the Company’s premises at any time after the Company has notified the Buyer that the Goods are ready for collection.

6.2Delivery is individually quoted on every order. Delivery charges are based on location, vehicle requirements, order size, and any access restrictions, and will be stated separately on the order acknowledgement.

6.3Any dates quoted for delivery of the Goods are approximate only and the Company shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Company in writing.

6.4The Goods may be delivered by the Company in advance of the quoted delivery date upon giving reasonable notice to the Buyer.

6.5Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

6.6The Buyer shall provide, at its own cost and risk, adequate and safe access for delivery vehicles, suitable offloading equipment, and sufficient labour to receive the Goods. If access is restricted or offloading is delayed, the Company may charge for additional time, waiting, or re-delivery.

6.7If the Company fails to deliver the Goods (or any instalment) for any reason other than any cause beyond the Company’s reasonable control or the Buyer’s fault, and the Company is accordingly liable to the Buyer, the Company’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.

6.8The Buyer shall inspect the Goods on delivery and any claim for damage in transit, shortage, or non-conforming Goods must be notified to the Company in writing within 48 hours of delivery, with photographic evidence where applicable. Claims received outside this period will not be entertained.

7. Risk & Property

7.1Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery (or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Company has tendered delivery).

7.2Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Company has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Company to the Buyer for which payment is then due.

7.3Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Company’s fiduciary agent and bailee, and shall:

• keep the Goods separate from those of the Buyer and any third party and properly stored, protected, and insured against all risks for their full price;
• not remove, deface, or obscure any identifying mark, label, or packaging on the Goods;
• identify the Goods as the Company’s property;
• notify the Company immediately if the Buyer becomes subject to any insolvency event.

7.4Until such time as the property in the Goods passes to the Buyer the Company shall be entitled at any time to require the Buyer to deliver up the Goods to the Company and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods. The Buyer grants the Company, its agents and employees an irrevocable licence to enter such premises for such purpose.

7.5The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Company.

8. Warranties & Liability

8.1Subject to the conditions set out below, the Company warrants that the Goods will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for a period of 6 months from delivery (or such longer manufacturer’s warranty period as may be expressly notified to the Buyer in writing).

8.2The above warranty is given by the Company subject to the following conditions:

• The Company shall be under no liability in respect of any defect in the Goods arising from any drawing, design, or specification supplied by the Buyer;
• The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Company’s or manufacturer’s instructions (whether oral or in writing), misuse, alteration, or repair of the Goods without the Company’s approval;
• The Company shall be under no liability under the above warranty (or any other warranty, condition, or guarantee) if the total price for the Goods has not been paid by the due date for payment;
• The above warranty does not extend to parts, materials, or equipment not manufactured by the Company, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Company;
• The Company shall be under no liability in respect of damage caused by improper installation, incorrect fixings, incompatible substrates, exposure to corrosive environments not disclosed to the Company at the time of order, or by movement, settlement, or thermal expansion of the substrate or supporting structure.

8.3 Colour, finish, and degradation

8.3.1Coated and painted metal products are subject to gradual colour change, chalking, fading, and surface degradation over time due to ultraviolet exposure, atmospheric conditions, and pollution. Such gradual change does not constitute a defect and is excluded from the above warranty.

8.3.2The Buyer acknowledges that natural variations in colour and finish may occur between batches and between samples and the bulk supply.

8.4 Tolerances

8.4.1Variations within the tolerances set out in clause 3.7 and within any applicable manufacturer’s published tolerances shall not constitute a defect for the purposes of this warranty.

8.5 Claims procedure and remedy

8.5.1Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall be notified to the Company within 48 hours from the date of delivery (or, where the defect or failure was not apparent on reasonable inspection, within a reasonable time after discovery of the defect or failure, and in any event within the warranty period).

8.5.2Where any valid claim is notified to the Company in accordance with these Conditions, the Company shall be entitled at its sole discretion to replace the Goods (or the part in question) free of charge, or to refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Company shall have no further liability to the Buyer.

8.6 Limitation of liability

8.6.1Except in respect of death or personal injury caused by the Company’s negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded, the Company shall not be liable to the Buyer for any indirect, special, or consequential loss or damage (whether for loss of profit, loss of business, loss of contracts, loss of goodwill, or otherwise), costs, expenses, or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer.

8.6.2The Company’s total aggregate liability arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be capped at the price paid by the Buyer for the Goods to which the claim relates.

8.7Nothing in these Conditions affects the statutory rights of consumers.

9. Mechanical Seaming Tools & Hired Tool Kits

9.1Separate terms and conditions apply to the hire of mechanical seaming tools and other tool kits. These are available upon request from Pagurek Ltd.

10. General

10.1Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business.

10.2No waiver by the Company of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

10.3If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the affected provision shall not be affected.

10.4The Contract constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior agreements, representations, and understandings.

10.5Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by an event beyond its reasonable control.

10.6The Contract shall be governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

11. Privacy Policy

11.1 Who we are

Pagurek Ltd, of Cygan House Churchyard, Churchyard, Westbury, United Kingdom, BA13 3GJ, is the data controller responsible for your personal data.

11.2 What personal data we collect

• Identity and contact data: name, email address, telephone number, billing and delivery address (collected when you complete an enquiry form or place an order);
• Account credentials: username and password for your webshop account;
• Transaction data: purchase history, order details, payment confirmation references;
• Technical and usage data: IP address, browser type and version, device information, pages visited, referral source, and cookie identifiers collected automatically when you visit our website.

11.3 How we use your personal data

• To process and fulfil your orders, including arranging delivery and after-sales support;
• To create, manage, and authenticate your webshop account;
• To respond to enquiries you submit through our website or by email/telephone;
• To improve our website, products, and services, and to monitor website performance;
• To comply with our legal and regulatory obligations.

11.4 Legal basis for processing (UK GDPR / EU GDPR Article 6)

• Performance of a contract — to process and fulfil orders you place with us;
• Legitimate interests — for website analytics, fraud prevention, network security, and to improve our products and services;
• Consent — for non-essential cookies and for any marketing communications, which you may withdraw at any time;
• Legal obligation — for tax records, accounting, and compliance with applicable law (including HMRC requirements).

11.5 Sharing your personal data

We share personal data only with carefully selected service providers, including:

• Payment processors who handle card payments on our behalf;
• Delivery partners (with your name and delivery address) to deliver your order;
• IT service providers, including website hosting, email, and analytics providers, who process data on our behalf under written contracts;
• Professional advisers and regulatory or law-enforcement bodies, where required by law.

We do not sell personal data to third parties.

11.6 Data retention

• Order and customer transaction data — retained for 7 years to satisfy HMRC and tax record-keeping requirements;
• Webshop account data — retained while your account is active and for 2 years after account closure;
• Enquiry data — retained for 2 years from the date of last contact;
• Website analytics data — retained for up to 26 months.

11.7 Your rights

Under UK GDPR (and where applicable EU GDPR) you have the right to:

• Access the personal data we hold about you;
• Have inaccurate or incomplete data rectified;
• Request erasure of your personal data (“right to be forgotten”) in certain circumstances;
• Restrict processing of your personal data;
• Request portability of personal data you have provided to us;
• Object to processing carried out on the basis of legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at info@pagurek.co.uk.

11.8 Cookies

Our website uses:

• Essential cookies — required for the site to function (e.g. login session, shopping basket);
• Analytics cookies — such as Google Analytics or similar services, set only with your consent, to help us understand how visitors use our site.

You can manage or block cookies through your browser settings at any time. Disabling essential cookies may affect site functionality.

11.9 International transfers

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place — including UK International Data Transfer Agreements, EU Standard Contractual Clauses, or transfers to jurisdictions covered by an adequacy decision.

11.10 Complaints

If you have a concern about how we handle your personal data, please contact us first at info@pagurek.co.uk. You also have the right to lodge a complaint with a supervisory authority:

• United Kingdom — the Information Commissioner’s Office (ICO), ico.org.uk;
• European Union — the data protection supervisory authority of your member state.

11.11 Changes to this Policy

This Privacy Policy was last updated in June 2026. We may update it from time to time; the current version will always be available on our website.